FAQs

Can I change or cancel my order?

Once the order is fulfilled and on its way, we cannot cancel an order. For customer security, we cannot edit, add, or remove items on an order. If you want to add items, you will have to make a separate order. If you need your information updated (email, address, etc.), please email us at support@rubyandrae.com. If an order has already been fulfilled, we cannot change your information. 

How do I care for my bag? 

Our bags are made of premium faux leather. All spills can be wiped with a damp cloth or wipe. Do not use alcohol on your bags. Our bags are not waterproof - Do not put them in the washing machine. 

What are your bags made of?

Premium faux leather. 

Do you offer a warranty?

We do offer a 90 day warranty. The warranty includes damages to product other than typical wear and tear.

***We are not responsible for any damages to equipment while using our products***

I have my bag on the smallest size, so the camera doesn't slide. What should I do?

 Every aspect of our bags has been carefully thought out. If you slip your half circle attachment over the adjustable clip of the main bag strap, you will be able to have the sliding mobility for your camera.

What is the weight limit on the Sidekick?

We do not recommend using more than 7 pounds on your Sidekick.